How can we help?
Answers to common questions, and a real person at support@shopaisle.app.
Cancel or manage Aisle+
Settings → your name → SubscriptionsApple handles billing. For a refund, visit reportaproblem.apple.com.
Delete your account
You tab → Delete accountDeletes your name, contact details and sign-in records.
Common questions
Aisle+
Aisle+ is billed by Apple. To cancel or change your plan, open Settings on your iPhone, tap your name, then Subscriptions. For a refund, visit reportaproblem.apple.com. To move Aisle+ to a new account, tap Restore purchases on the Aisle+ tab.
Your account
To delete your account and its data, open the You tab and tap Delete account. You can also email us to ask for a copy of your data.
Wrong answers
Store layouts change. Tap "Not here" or correct the spot after a search; when shoppers agree, Aisle's answer updates for everyone.
Aisle sent me to the wrong spot.
Tap “Not here” on the answer, and tell Aisle where it actually was if you can. When shoppers agree, the answer updates for everyone.
My store isn’t showing up.
Search for it by name or address in the store picker. If it still isn’t there, email support@shopaisle.app with the store’s address.
I didn’t get my sign-in code.
Codes can take a minute. Check your spam folder for codes@shopaisle.app, or sign in with your phone number, Apple or Google instead.